The Grandbiz is constantly evolving, and expects services that are truly customer-oriented, experience-centric, and delivered in a truly agile manner, tailor-made to ensure the right business outcomes. Traditional business models severely restrict an enterprise’s ability to adapt quickly. In order for organizations to better manage these uncertainties, and deliver sustainable performance to succeed and thrive, strategic changes are imperative.
At Grandbiz Business Process we understand this changing need of customers, and our aim is to delight you through a combination of operational excellence, industry expertise and transformation capabilities. The operational excellence comes from our experience of partnering with multiple global clients over the years, and the industry expertise is based on our focus in select industry verticals at Grandbiz.
The transformation journey is powered by our investment in technology and process innovations like robotic process automation and artificial intelligence, intelligent business platforms that work with your existing IT landscape, and analytics that lead to predictive modeling thereby ensuring right business outcomes. Our focus is to work with you to achieve your business goals, and partner for the next level of improvements in order to attain competitive advantage.
CUSTOMER MANAGEMENT
Customer Management Services today have moved beyond being pure cost centers to platforms which build brand loyalty, provide ease of support to agents through predictive recommendations and consumer behavioral insights. These generate revenue, improve stickiness, help reduce costs, and provide an overall customer experience which is standardized across multi-channel environments. Technology platform based end-to-end customer support services.
E-GOVERNANCE
Government services including utility bills, certificates, landholding records, taxation and education, to reach out to the rural & urban citizens every day. Besides, We also taking key services such as transportation, telecommunications and health to small cities and remotest regions of the country.
CONTENT PROCESS MANAGEMENT
A digital marketing and content solutions across marketing channels, markets, languages and content type (owned, paid and earned). Our proven capabilities in technology, business transformation and managed services coupled with unique partnerships deliver personalized experiences in constantly evolving physical and online environment.